Refund Policy

Last updated: October 26, 2026

At OmniCraft, we strive to provide high-quality AI media generation tools. We understand that circumstances may arise where you need to cancel a subscription or request a refund. This Refund Policy explains how refunds and cancellations are handled.

1. Subscriptions & Cancellations

You can cancel your recurring subscription at any time with no penalties. You can manage and cancel your subscription directly from your account dashboard or via our Customer Portal.

When you cancel, your subscription will remain active until the end of your current paid billing period.
You will not be billed for subsequent billing cycles after cancellation.

2. Eligibility for Refunds

Because computational GPU resources and AI model inferences are consumed immediately upon generation, we offer refunds under the following fair guidelines:

14-Day Money-Back Guarantee for Unused Credits: If you purchased a subscription or top-up credit pack and have not used any credits from that purchase, you are eligible for a full refund within 14 days of purchase.
Technical Errors or Downtime: If a system outage, service failure, or persistent technical error prevented you from utilizing our platform, and our support team is unable to resolve the issue, we will issue a pro-rated or full refund upon verification.

3. Non-Refundable Items

Credits that have already been consumed for image or video generations.
Accounts terminated due to willful violations of our Acceptable Use Policy (e.g., generating prohibited or malicious content).

4. How to Request a Refund

To request a refund, please send an email to [email protected] with the subject line "Refund Request". Please include:

Your account registered email address
Your order or transaction ID (received via receipt)
A brief explanation of the reason for the request

Our support team reviews refund requests within 1–3 business days. Approved refunds will be credited back to your original payment method via our payment provider (Creem).